IBM HIRING FRESHERS 2017,2018,2019 PASSOUTS


Technical Support Associate



Role and Responsibilities

You and IBM India

IBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever.


What will you do..
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.
You will come with...
  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.

Location and eligibility-:

  • State:TELANGANA
  • City:HYDERABAD
  • Category:Product Services
  • Required Education:Bachelor's Degree
  • Position Type:Early Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:242867BR

Required Professional and Technical Expertise-
Minimum 0 to 2 years of experience in Technical Support role

Ensure that urgent customer issues are resolved in the most timely and effective manner possible.

Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.

Utilize available time efficiently in order to achieve effective and efficient results

Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.

Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Professional and Technical Expertise
Awareness of basic networking concepts and technologies.

Identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-ma canil client - Outlook, Notes etc.

Questioning/probing skills, as relevant to the issue and level of the caller

See opportunity and implement process improvements

Ability to meet a set of defined account agent productivity measurement

Willingness to work in rotation shifts.


APPLY LINK - Click here to apply

SEE ALSO - WIPRO HIRING FOR FRESHERS 

Culture at

IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.

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